• The Manager - Liability Operations is responsible for customer onboarding and processing of all customer instructions, ensuring compliance with regulatory guidelines and operational excellence.

• The role focuses on productivity, process control, and continuous improvement in service delivery.

Responsibilities

• Execute customer onboarding and instruction processing with full adherence to KYC, AML, and negative list guidelines.
• Manage operational volumes to ensure higher productivity while maintaining compliance and process control.
• Ensure customer deliverables are met within SLA timelines, with consistent improvements in service delivery.
• Resolve customer complaints within stipulated TATs and conduct RCA to prevent recurrence.




• Review vendor performance to ensure optimum productivity.
• File regulatory returns and MIS reports accurately and on time.
• Drive improvements in TAT (Turnaround Time) and FTR (First Time Right) as key performance achievements.
• Support clean‑up operations to ensure accurate and reliable data entry into systems.
• Perform judgmental activities at CPC with thorough knowledge of processes and compliance requirements.

Qualifications

Experience: 5 - 10 years in liability operations or related banking functions.
Education: Graduate/ Post‑Graduation (any specialization preferred).

📌 Manager - Liability Operations| Ernakulam
🏢 CSB Bank
📍 Ernakulam