Responsibilities:

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Administer and maintain the Microsoft Dynamics 365 platform, including system configuration, customization, access, and security management via Azure active directory groups

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Troubleshoot / Replicate issues encountered by users, Investigate and identify the root cause behind the issues and propose solutions.

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Understand the business logic set on tables (standard & custom) including but not limited to Power Automate, Business process flows, Cloud Flows, Validation rules written using JavaScript & Plugins.

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Fix production bugs on areas mentioned above adhering to correct deployment practices.

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Proactively monitor our ServiceNow incident queues for Dynamics 365 specific tasks during your shift, take ownership and provide timely support to end users as per our defined SLAs.

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Document enhancements & bugs using AzureDevOps.

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Engage Microsoft support on product specific issues, Expedite and ensure timely resolutions.

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Collaborate with business stakeholders to understand issues & pain points & be detail oriented

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Regularly monitor system health/performance and monitor data integrations with connected systems using Azure Synapse pipelines. Identify, troubleshoot & expedite pipeline failures.

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Use SQL 4 CDS to perform bulk data DML operations like insert, update, delete.

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Stay up to date with the latest features and enhancements in Dynamics 365 and recommend best practices to optimize system performance and user experience.

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Assist in the planning and execution of system upgrades, patches, and enhancements.

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Support during release weekends (once per month) on Saturday and/or Sundays as required

Responsibilities
Responsibilities:
• Administer and maintain the Microsoft Dynamics 365 platform, including system configuration, customization, access, and security management via Azure active directory groups

• Troubleshoot / Replicate issues encountered by users, Investigate and identify the root cause behind the issues and propose solu

📌 ESaaS - MSD -Technical-CE Developer Associate (Hyderabad)
🏢 Zensar
📍 Hyderabad