Customer Support Executive — Blended Process
Company: Sadhna.co
Employment Type: Full time
Location: On-site, Noida

About Sadhna.co

Sadhna.co is a fast-growing premium pooja products brand offering bamboo-less agarbatti, havan cups, dhoop, and more. Our mission is to bring devotion, purity, and thoughtful products into lakhs of Indian homes.

As we continue to grow, we are looking for customer-focused individuals who can help us deliver a smooth, helpful, and positive experience to every Sadhna.co customer.

About the Role

We are looking for a Customer Support Executive — Blended Process to handle customer interactions across both voice and non-voice channels.

The role involves handling customer calls as well as responding to queries through WhatsApp, email, chat, and other digital support channels. You will assist customers with product and order-related queries, resolve complaints, coordinate with internal teams, and ensure a smooth customer experience.

The ideal candidate should have excellent written and verbal communication skills, a customer-first attitude,



and the ability to confidently handle multiple communication channels.

What You'll Do

• Handle inbound and outbound customer calls professionally.
• Respond to customer queries through WhatsApp, email, chat, and other digital channels.
• Assist customers with product information, orders, payments, deliveries, returns, replacements, and refunds.
• Resolve customer complaints and provide appropriate solutions within the defined timelines.
• Follow up with customers to ensure timely resolution of their concerns.
• Coordinate with the operations, warehouse, logistics, and other internal teams to resolve customer issues.
• Provide accurate information about Sadhna.co products, policies, orders, and processes.
• Maintain proper records of customer interactions, complaints, and resolutions.
• Handle multiple customer conversations across voice and non-voice channels efficiently.
• Identify recurring custome

📌 Customer Support Executive (Noida)
🏢 Sadhna.co
📍 Noida