ServiceNow ArchitectLocation: Pune
Experience: 8–12+ years (minimum 4–5 years as an Architect)
Reports to: Head of ServiceNow Practice
About the RoleWe are building a ServiceNow platform practice and its flagship solution.
As Architect, you will own the technical design of this offering end-to-end and set the architectural standards for the broader ServiceNow practice as we scale delivery.
What You'll Do• Own solution architecture across ITSM, ITOM (Event Management, Discovery, CMDB), and Integration Hub for the AuditIQ platform and future offerings.
• Design the integration architecture connecting log/monitoring sources (application logs, infra telemetry) into ServiceNow via REST/SOAP APIs, MID Server, and Integration Hub spokes.
• Define the pattern-matching and incident-correlation design — how known error signatures, anomaly detection, and duplicate-incident checks translate into ServiceNow workflows and data models.
• Establish CMDB and data model standards to support incident-to-CI linkage and historical incident referencing (root cause, resolution).




• Lead technical design reviews, environment/instance strategy, security architecture, and performance/scalability planning.
• Define coding standards, integration patterns, and reusable components for the delivery team to build against.
• Act as the technical anchor in client/pre-sales conversations — solutioning, effort estimation, and technical proposals.
• Mentor Lead Developers and Developers; run architecture governance and code/design reviews.
• Stay current on ServiceNow releases (AI capabilities, Predictive Intelligence, Now Assist) and evaluate fit for the AuditIQ roadmap.

Must-Have Skills• Proven ServiceNow architecture experience across at least 2 of: ITSM, ITOM, Event Management, Integration Hub, CMDB/Discovery.
• Robust grasp of ServiceNow scripting (Glide API, Business Rules, Script Includes, Flow Designer, Scripted REST APIs).
• Experience designing integrations with external monitoring/log tools

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