Unlock your potential with Dassault Systèmes, a global leader in Scientific Software Engineering as a Docebo Technical Support & Software Testing in Pune

About The Role

We are looking for a detail-oriented and technically inclined Technical Support & Software Testing qualified to support our Docebo Learning Management System (LMS) projects. The ideal candidate will be responsible for providing day-to-day technical support, troubleshooting user issues, assisting with LMS configurations, and performing software testing to ensure the platform operates smoothly and meets business requirements. The candidate should have good analytical and communication skills, an understanding of software testing processes, and an interest in learning and working with LMS platforms.

Role Description & Responsibilities:

Docebo Technical Support

• Provide first-level technical support for the Docebo LMS and related applications.
• Troubleshoot user, course, enrollment, access, notification, reporting, and configuration-related issues.
• Investigate reported issues and identify root causes.




• Coordinate with internal teams and technical teams to resolve complex issues.
• Maintain and update support tickets with accurate issue descriptions, troubleshooting steps, and resolutions.
• Assist with user administration, roles, permissions, course assignments, and other LMS configurations.
• Support LMS integrations and basic troubleshooting of data synchronization/API-related issues.
• Prepare a technical documentation where required.
• Basic Exposure to support tools for managing Incidents & requests and understanding of support processes and SLAs

Software Testing

• Perform functional and regression testing of LMS features, configurations, and enhancements.
• Understand business requirements and convert them into test scenarios and test cases.
• Execute test cases and document test results.
• Identify, reproduce, and report software defects with clear steps and supporting evidence.
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📌 Docebo Technical Support (India)
🏢 Dassault Systèmes
📍 India