Partnerships & Operations
Partner Implementation & Success Manager
Kochi Onsite, with partner travel when required Full time
About The Role
The Partner Implementation & Success Manager will take ownership after a B2B partnership is approved or signed and ensure that the partner progresses successfully from agreement to operational launch. The role will serve as the central coordination point between the partner and DICHIT’s product, technology, marketing, customer-success and operations teams.
Key Responsibilities
• Create a structured implementation plan for every new B2B partner.
• Collect and validate company KYC, branch, registration, banking and programme information.
• Coordinate agreements, SOPs, policies, approvals and operating requirements.
• Map the end-to-end customer onboarding, payment, refund and support processes.
• Coordinate technical integrations, data exchange and testing with both teams.
• Maintain implementation trackers covering tasks, owners, deadlines and dependencies.
• Conduct regular partner review meetings and document decisions and action items.
• Coordinate programme listing and verify that approved information is displayed accurately.
• Prepare partner branches and employees through product and process training.
• Coordinate joint launch plans with growth, digital and creative teams.
• Define communication, escalation and grievance-handling channels.
• Monitor early partner performance, customer activation and operational issues.
• Track service levels, unresolved issues and partner commitments.
• Prepare weekly partner-health and implementation reports.
• Build trusted relationships with partner decision-makers and operational teams.
• Ensure an organised transition from implementation to ongoing partner management.
Candidate Profile
• Approximately three to six years of experience in implementation, partnerships, account management, project management, customer success or business operations.
• Experience managing B2B client
📌 Partner Implementation (Kochi)
🏢 DICHIT
📍 Kochi