Hello candidates,

We are seeking a skilled SolarWinds L2 Engineer to manage, configure, and maintain our SolarWinds Observability (formerly Orion platform modules like NPM, SAM, NTA, VMAN) and SolarWinds ITSM(SolarWinds Service Desk) platforms. In this role, you will ensure full visibility into the hybrid IT infrastructure, fine-tune alerting mechanisms, manage service desk workflows, and resolve escalated technical incidents for our internal consumption and managed service customers. You will play a vital role in minimizing downtime and streamlining IT service delivery across the environment.

Key Roles & Responsibilities
1. SolarWinds Observability & Monitoring Management
• Platform Administration: Maintain health, performance, and licenses for SolarWinds Observability or Orion modules (NPM, SAM, NTA, VNQM, SRM, VMAN).
• Node & Application Onboarding: Discover, add, and configure new network devices, servers, cloud resources (AWS/Azure), and applications.
• Alert & Threshold Tuning: Customize thresholds, suppress noise, and configure intelligent alerting to minimize alert fatigue.




• Dashboard & Reporting: Design custom NOC views, executive dashboards, and scheduled performance reports.
• Troubleshooting: Resolve performance issues related to polling, database connectivity, and agent deployment.
• Demonstration: Showcasing the features and perks of the tool to the prospective customers

2. SolarWinds ITSM (Service Desk) Administration
• Workflow & Automation: Configure incident, problem, change, and release management workflows within SolarWinds Service Desk.
• Tool Integration: Maintain and troubleshoot the integration between SolarWinds Observability and SolarWinds ITSM to automate ticket creation from alerts.
• Service Catalog Management: Create, update, and optimize Service Catalog items and user-facing forms.
• CMDB Maintenance: Ensure the Configuration Management Database (CMDB) accurately tracks IT assets and configuration items (CIs).
• Access Control:

📌 SolarWinds ITSM (Mumbai)
🏢 Orient Technologies
📍 Mumbai