HEAD OF OPERATIONS
ContractBazaar | Noida / Delhi NCR
Experience: 6–10 years
Education: MBA / CS / Law / BBA / Operations or relevant experience
Reports to: Founder

THE ROLE
As Head of Operations, you will be responsible for the end-to-end operational efficiency of the legal services function.
You will ensure:
Right person → Right work → Right process → Right timeline → Right client experience
You will work closely with the Founder, lawyers and cross-functional teams to create a legal services operation that is scalable, measurable, technology-enabled and less dependent on individual intervention.

KEY RESPONSIBILITIES
1. Run Day-to-Day Operations
• Own the daily functioning of the legal services operation.
• Ensure all matters/tasks have clear ownership and deadlines.
• Monitor work allocation across the team.
• Ensure priorities are clearly communicated.
• Identify bottlenecks and resolve them proactively.
• Conduct regular operational reviews.
• Ensure the team operates with discipline and accountability.

2. Drive Team Efficiency & Productivity




• Monitor individual and team productivity.
• Track workload, capacity and utilisation.
• Identify overloading, under-utilisation and inefficiencies.
• Establish measurable performance standards.
• Create dashboards and performance reports.
• Work with team leads to improve productivity.
• Ensure team members are accountable for their deliverables.

3. Own Timely Delivery
This will be one of your most key responsibilities.
• Establish and monitor TATs and SLAs.
• Track every active matter and its status.
• Identify upcoming deadlines and delayed matters.
• Ensure proactive follow-ups.
• Escalate internally before issues reach the client.
• Analyse reasons for delays and eliminate recurring causes.
• Continuously improve turnaround time.

Our clients should not have to chase us for work that we have committed to deliver.
4. Build Processes & SOPs
You will be expected to build the operating system, not simply manage

📌 Head of Operations (Noida)
🏢 Contract Bazaar
📍 Noida