About GoKwik

GoKwik is building the growth operating system for D2C and eCommerce brands, helping businesses optimise checkout, reduce RTO, enable payments, drive retention, and strengthen post-purchase engagement. With 15,000+ merchants globally and a growing presence across India, the platform combines technology, data, and AI to help brands grow faster and operate better.

Why this role exists

Afford is GoKwik’s Pay-in-Parts product, enabling shoppers to split their purchases into installments at checkout. As the product scales, keeping the book healthy requires a sharp and dependable operations layer that can drive recoveries, hold third-party vendors accountable, maintain robust data hygiene, and turn borrower-level signals into actionable product feedback.

We’re looking for someone who can own the day-to-day collections and operations engine while bringing the discipline to spot patterns, challenge broken processes, and work closely with Risk and Product to improve the overall borrower journey.

What you'll do

Collections & Recovery





• Call borrowers with overdue installments across the delinquency lifecycle, following defined escalation scripts and tone guidelines.
• Manage WhatsApp, SMS, and email collections campaigns, track responses, follow up with non-responders, and accurately log outcomes.
• Maintain detailed call, payment-promise, and recovery records across collections trackers and dashboards.
• Work towards improving connect rates and promise-to-pay conversion across assigned cohorts.

Vendor & Operations Management

• Coordinate with third-party collection vendors to ensure campaigns run on schedule and processes are followed.
• Monitor vendor data hygiene and identify issues such as stale “stop calling” flags, incorrect contact lists, or delayed status updates.
• Reconcile vendor reports with internal data, chase discrepancies, and ensure timely resolution.
• Own day-to-day operational hygiene and proactively escalate blockers or recurring iss

📌 Associate - Collections & Operations (Gurugram)
🏢 GoKwik
📍 Gurugram