Job Summary

This position is open with Bajaj Finance Ltd. First line of management between the executors, i.e., field staff and management. An effective communicator with exceptional relationship management skills with the ability to relate to people at all levels of business and management. Delivery of business AOP objectives for the assigned geography. Culture Anchor: Work Hard - Consistently puts in effort; plans and tracks daily progress to achieve targets; Execute with Rigor - Takes responsibility for meeting targets with focus and effort; Own It - Maintains honesty and fairness in all interactions in line with organization's policies; Act with Integrity.

Duties and Responsibilities Principal Accountabilities

- Achieving business numbers with the assigned line of channels (Basis location and market potential).
- People Management (Off roll) - Hiring, Retention & Productivity.
- Sales Governance through compliance of systems and processes.
- Responsible for tracking, managing & controlling PDD requirement compliance.
- Reduction in customer complaints & cancellation by ensuring that no miss-selling is being done.
- Understanding of CRM - Salesforce.com.
- Effectively engage with Credit, Operations & Risk teams.
- To ensure TAT is maintained for case processing.

Major Challenges
- Training of self and their team below.
- Hiring right candidate.
- Smooth onboarding to help settle the employee well in BFL.
- Smooth onboarding of Recent Dealer/Partner with BFL.
- Retention of Off-roll staff.





Decisions
- Hiring of Off-roll staff.
- Approvals by coordinating with internal stakeholders e.g., clearing cases.
- Lead allocation.
- Field activity planning and closure.

Interactions
- Internal Clients - Roles you need to interact with inside the organization to enable success in your day-to-day work: Connect with various internal departments i.e. product, credit, Ops, RCS & compliance to process the file. Connect with HR department for hiring & retention.
- External Clients - Roles you need to interact with outside the organization to enable success in your day-to-day work: Engaging with customers. Mapping of market competition.

Dimensions
- Financial Dimensions - From 45 to 70 Cases MOM (depending upon location and market potential).
- Other Dimensions - Total Team Size: 9; Number of Direct Reports: 5 to 9; Number of Indirect Reports: NA; Number of Outsourced employees: 5 to 9; Number of locations: 1 to 4; Number of products: 1 i.e. Two wheeler Loan.

Required Qualifications and Experience Skills and Knowledge

- Qualifications - Graduate / Post Graduate
- Good command in Excel is essential.
- Work Experience - 1 to 3 years of relevant experience in managing team
- Result oriented - Go getter attitude is must
- Should have collaborative work style to engage with peers & colleagues across the company.
- Excellent Team management & Interpersonal Skills.
- Highly ambitious & self-motivated

📌 Deputy Manager - Two Wheeler - South & West (Coimbatore)
🏢 Bajaj Finance
📍 Coimbatore