Customer Service & Chat Support ExecutiveCompany: Largis Ventures Private Limited

Department: Customer Support / Operations

Job Type: Full-Time

Work Mode: Work From Office / Hybrid / Remote

Experience: 0–3 Years

Education: 12th Pass / Graduate

Employment Type: Full-Time

About Largis VenturesLargis Ventures Private Limited is a technology-driven company building products and services that simplify complex processes for customers and businesses.

We are looking for a Customer Service & Chat Support Executive who will be responsible for interacting with customers, understanding their requirements, resolving their issues, and ensuring a smooth customer experience.

This is a customer-facing role where communication, patience, problem-solving and attention to detail are extremely important.

- Key Responsibilities1. Customer SupportHandle customer queries through WhatsApp, live chat, phone calls, email and other support channels.
- Understand customer requirements and provide accurate information.
- Resolve customer complaints and service-related issues professionally.
- Guide customers through products, services, applications and processes.
- Provide transparent step-by-step assistance whenever required.
- Follow up with customers until their issue is completely resolved.
- Escalate complex or technical issues to the appropriate department.
- 2. Chat SupportManage multiple customer conversations simultaneously.
- Respond to incoming chats quickly and professionally.
- Maintain proper grammar, spelling and professional communication.
- Understand the customer's issue before providing a solution.
- Avoid unnecessary copy-paste responses and provide relevant answers.
- Maintain a professional and helpful tone even with difficult customers.
- Ensure every customer conversation is properly closed or followed up.
- 3. Customer Relationship ManagementMaintain accurate customer information in the CRM.
- Update customer status, notes, conversations and follow-up requirements.
- Maintain proper records of complaints, requests and resolutions.
- Track pending customer issues and ensure timely follow-up.
- Identify recurring customer problems and report them to management.
- 4. Problem SolvingUnderstand the root cause of customer issues.
- Provide first-level troubleshooting and solutions.
- Coordinate with internal teams when a problem requires additional support.




- Take ownership of customer issues instead of simply transferring them.
- Ensure escalated cases are followed through until resolution.
- 5. Customer Retention & ExperienceBuild positive relationships with customers.
- Handle dissatisfied customers calmly and professionally.
- Understand customer concerns and provide appropriate solutions.
- Identify opportunities to improve customer satisfaction.
- Collect customer feedback and share important insights with the team.
- 6. Internal CoordinationCoordinate with Sales, Operations, Technical and Management teams.
- Share important customer feedback with relevant departments.
- Communicate urgent customer issues immediately.
- Follow company SOPs and escalation procedures.

Daily ResponsibilitiesThe employee may be expected to:

- Check and respond to pending customer conversations.
- Handle live chats and WhatsApp conversations.
- Answer incoming customer calls.
- Respond to emails and support tickets.
- Update CRM/customer records.
- Follow up with pending customers.
- Resolve complaints and service requests.
- Escalate unresolved technical/operational issues.
- Prepare basic daily support reports.
- Maintain proper documentation of all customer interactions.
- Required SkillsCommunicationExcellent written and verbal communication.
- Good English communication skills.
- Ability to communicate clearly and professionally.
- Good listening and comprehension skills.
- Customer HandlingPatience while dealing with customers.
- Ability to handle angry or frustrated customers.
- Professional attitude.
- Empathy and understanding.
- Ability to remain calm under pressure.
- Technical SkillsBasic computer knowledge.
- Comfortable using Google Workspace / Microsoft Office.
- Ability to learn CRM and customer-support software.
- Comfortable working with WhatsApp, email and live-chat platforms.
- Basic understanding of spreadsheets is preferred.
- Personal SkillsProblem-solving ability.
- Multitasking.
- Attention to detail.




- Time management.
- Accountability.
- Teamwork.
- Willingness to learn.
- Ability to work in a fast-paced environment.

EligibilityMinimum Qualification: 12th Pass

Graduation: Preferred but not mandatory for suitable candidates.

Experience:

- Freshers can apply.
- 0–3 years of customer service, BPO, chat support, telecalling or similar experience preferred.

Candidates with experience in international customer support, chat support, BPO, SaaS support or CRM-based support will be preferred.

Performance Metrics / KPIsPerformance may be evaluated based on:

- First Response Time (FRT)
- Average Resolution Time
- Customer Satisfaction (CSAT)
- First Contact Resolution (FCR)
- Number of queries handled
- Chat response quality
- Ticket resolution rate
- Follow-up completion
- Customer complaints/escalations
- CRM/data accuracy
- Attendance and punctuality
- Working ExpectationsMaintain professional communication with every customer.
- Follow company policies and SOPs.
- Maintain confidentiality of customer information.
- Do not provide customers with unverified information.
- Maintain accurate records of customer interactions.
- Take ownership of assigned customers and tickets.
- Meet assigned productivity and quality targets.
- What We OfferCompetitive salary based on skills and experience.
- Performance-based incentives where applicable.
- Professional training and onboarding.
- Opportunity to work with a technology-driven company.
- Career growth opportunities.
- Exposure to SaaS, technology, customer operations and international customers.
- Opportunity to grow into senior support, team-lead or operations roles.

Career GrowthSuccessful candidates can progress into:

Customer Support Executive → Senior Customer Support Executive → Team Leader → Customer Support Manager → Operations Manager

Who We Are Looking ForWe are looking for someone who is:

- Customer-focused
- Responsible and reliable
- Comfortable talking to people
- Good at written communication
- Patient under pressure
- Quick at learning new software
- Good at solving problems
- Comfortable handling multiple conversations
- Willing to take ownership instead of making excuses

If you enjoy helping people, solving problems and working in a technology-driven environment, we'd like to hear from you.

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