Location: Faridabad

Openings: 2

Job Title

Operations Manager After-Sales Service / Complaint Handling

Key Skills

- Strong customer complaint handling resolution skills
- Good communication and clear articulation
- Basic English communication skills
- Ability to handle multiple tasks simultaneously
- Comfortable working with multiple CRM software/tools
- Solid coordination and follow-up skills
- Ability to manage and coordinate field technicians
- Quick learner with a problem-solving approach
- Good team management task allocation skills
- Basic knowledge of quotation preparation
- Ability to manage payment collection follow-ups

Key Responsibilities / KRAs
- Handle all IVR complaints and installation-related queries.
- Efficiently manage and resolve customer complaints within defined timelines.
- Coordinate with field technicians and assign daily duties.
- Monitor technician activities and ensure timely completion of assigned tasks.




- Manage payment collection and coordinate with customers/field teams.
- Maintain proper records and updates in CRM software.
- Prepare basic quotations as required.
- Coordinate between customers, technicians, and internal teams for smooth service operations.
- Ensure proper follow-up on pending complaints, installations, and service requests.
- Handle multiple operational activities while maintaining service quality
- Candidate Profile
- Candidate should be multitasking and quick to learn.
- Should have good communication skills with clear articulation.
- Basic English is sufficient, provided the candidate can communicate clearly.
- Should be comfortable working on different CRM platforms.
- Prior experience in after-sales service, complaint handling, customer support, or service operations will be preferred.

This job is provided by Shine.com

📌 WERE HIRING | OPERATIONS MANAGER AFTER-SALES SERVICE (Faridabad)
🏢 Sharda Consultancy Services
📍 Faridabad