Infosys BPM is Hiring! Launch Your Career in Customer Support!
Job Locations: Bangalore
Mode: 100% Work from Office (WFO)
Who can apply
- 1 - 3 years of experience in an International Voice Process
- Has excellent communication skills
- Are willing to work in rotational shifts, including night shifts
- Are comfortable with a 5day workfromoffice schedule
About the Role We are looking for enthusiastic and customer-focused individuals to join our International Voice Support team. If you have excellent communication skills, a passion for helping people, and thrive in a fast-paced environment, we'd love to hear from you!
Mandatory Requirements:
- International Voice Support Experience - Must Have
- Excellent Communication Skills Speak, Read, and Write fluently in English
- Outstanding Customer Handling Skills
- Willingness to Work Night Shifts
- 100% Work from Office Bengaluru Location
What You'll Do:
- Engage with international customers to resolve queries and provide outstanding support.
- Build rapport through active listening, empathy, and professional communication.
- Deliver solutions by understanding customer needs and navigating internal processes.
- Maintain high standards of ethics, integrity, and customer satisfaction.
- Adapt to evolving tools, technologies, and workflows with agility.
Required Skill Set:
General Skills:
- Excellent communication and soft skills.
- Ability to structure calls professionally and efficiently.
- Empathy-driven approach to customer interactions.
- Positive, polite, and professional demeanor.
Technical Skills:
- Basic understanding of client processes and workflows.
- Ability to identify routine issues and resolve them effectively.
- Tech-savvy and quick to adapt to new tools and systems.
Key Competencies:
- Strong customer service orientation.
- Team player with a collaborative mindset.
- High adaptability to change and new challenges.
- Ethical and qualified conduct at all times.
Qualifications:
- Prior experience in customer service or contact center roles preferred.
- Open to undergraduates from any stream with strong communication skills.
Preferred: Basic understanding or any customer support certification Why Infosys BPM?
- Work with global clients across industries.
- Be part of a robust technology ecosystem that fosters innovation and growth.
- Enjoy a collaborative culture, continuous learning, and career advancement opportunities.
If interested, please share your resume with below details to
[email protected]
Name
Email & Mobile Number:
Graduation
Date Of Birth
Post-Graduation: (If applicable):
Total experience
Relevant experience
Current/Previous Company name
Current CTC
Expected CTC
Notice period
Current location
Flexible with Night Shift
Why Join Us?
- Competitive salary & incentives
- Career growth opportunities
- Skill development in collections & customer engagement
- Dynamic and supportive work culture
Ready to Join Us? If youre driven, customer-focused, and ready to take on a rewarding challenge, apply now and be part of a team that makes a difference every day!
📌 We're Hiring-Voice Process-International Customer Support-Bangalore (Bengaluru)
🏢 Infosys BPM
📍 Bengaluru