Roles and Responsibilities

- Handle customer calls to resolve their queries and concerns.
- Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions.
- Maintain accurate records of all interactions with customers using CRM software.
- Collaborate with internal teams to resolve complex customer issues that require escalation.
- Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

Desired Candidate Profile freshers:4.5lks Experienced:5.5lks

- 0-5 years of experience in BPO industry or related field (education/CSR).
- Excellent communication skills in English language (written & spoken).




- Ability to work on rotational shifts including night shifts.
- Strong problem-solving skills with attention to detail.
- Willingness to learn current processes quickly.

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Hi, Your interview has been scheduled @ ignites Human capital services.

4Th Floor, Axis Samriddhi, JP Nagar 4th Phase, Dollar Layout, J P Nagar Phase 4, J. P. Nagar, Bengaluru, Karnataka 560078.

Land mark:Near to LEVELS PUB JP NAGAR

📌 Walk-in || Techmahindra hiring freshers salary 4.5lks (Bengaluru)
🏢 Ignites Human Capital
📍 Bengaluru