- Handle inbound and outbound customer calls for UK telecom services.
- Assist customers with broadband, mobile, landline, and connectivity-related queries.
- Understand customer requirements and provide accurate information about telecom products and services.
- Resolve customer complaints professionally and escalate complex issues to the appropriate team.
- Maintain accurate customer records and update account information in the CRM system.
- Meet key performance indicators (KPIs) such as Average Handling Time (AHT), Customer Satisfaction (CSAT), Quality, and First Call Resolution (FCR).
- Deliver professional customer service while maintaining a positive and customer-focused approach.
Preferred candidate profile
- Freshers with BE/B.Tech/B.Sc/Post graduates are not eligible to apply.
- Freshers with excellent verbal and written English communication skills are preferred.
- Candidates should have good spoken English and robust conversational skills.
- Experienced candidates can also apply.
- Candidates should have a customer-focused attitude and the ability to communicate professionally with UK customers.
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.
📌 Walk-in || International Voice Process Associates (Bengaluru)
🏢 Firstsource
📍 Bengaluru
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