Company Description CAREERBLOC is a growing organization focused on building talent solutions and professional opportunities in global customer contact environments. The company supports international voice processes and in-house customer experience centers, offering structured roles, training, and career progression.

CAREERBLOC emphasizes performance, quality, and compliance, aiming to create a work culture that values analytical thinking and clear communication. Team members collaborate with global clients and internal stakeholders, gaining exposure to modern tools and industry best practices. The organization is committed to providing a professional, inclusive, and supportive workplace for all employees.

Role Description This full-time, on-site Voice Quality Analyst / Call Auditor role is based in Noida and focuses on monitoring and evaluating calls within international voice processes (including GCP and captive/GCC/in-house environments). The role involves listening to and auditing customer interactions, assessing adherence to scripts, compliance guidelines, and quality standards, and documenting findings in a structured format.

The Voice Quality

Analyst will prepare quality reports, highlight performance trends, and share actionable feedback with operations and training teams. Daily responsibilities include collaborating with team leaders to improve call handling,



conducting root-cause analysis for quality issues, and supporting calibration sessions to align evaluation criteria. The role also includes recommending process and training improvements to enhance customer experience and overall voice quality performance.

Qualifications

- Strong analytical skills, including the ability to interpret data, identify trends, and perform root-cause analysis.
- Quality-focused skills such as Quality Control and Quality Assurance, with experience in call auditing or similar functions.
- Knowledge of Quality Management principles, frameworks, and metrics used in contact center environments.
- Transparent and professional Communication skills, with the ability to provide constructive feedback and collaborate with cross-functional teams.
- Experience in international voice processes (preferably GCP, captive, GCC, or in-house setups) is highly beneficial.
- Familiarity with call recording, quality monitoring tools, and basic reporting in spreadsheets or dashboards.
- Ability to work on-site in Noida, manage time effectively, and handle multiple audits and deadlines.
- Bachelor’s degree or equivalent qualification in any discipline; prior experience in a call center or customer service environment is an advantage.

📌 Voice Quality Analyst / Call Auditor (International Voice Process | GCP | Captive/GCC/In-house) (Noida)
🏢 CAREERBLOC ~
📍 Noida