Job Title: Travel Consultant Air Ticketing

Department: Operations Air Ticketing

Company: Satguru Tours and Travels Pvt. Ltd. (MNC Headquartered in Dubai)

Location: Pune

Job Summary

Satguru Tours and Travels Pvt. Ltd. is looking for enthusiastic and customer-focused Travel Consultants Air

Ticketing to join its Pune office. This role is ideal for freshers and candidates with up to 2 years of experience who are passionate about the travel industry. The selected candidate will assist customers with domestic and international flight bookings, fare quotations, ticket issuance, and travel-related support while ensuring a high level of customer satisfaction.

Key Responsibilities

- Handle domestic and international flight booking requests.
- Assist customers with flight reservations, ticket issuance, cancellations, reissues, and itinerary changes.
- Provide accurate fare quotations and travel options based on customer requirements.
- Work on GDS platforms such as Amadeus, Galileo, Sabre, or Worldspan (training will be provided

to freshers, if required).
- Ensure compliance with airline fare rules, policies, and procedures.
- Coordinate with airlines and internal teams to resolve ticketing and travel-related queries.
- Process refunds, cancellations, and schedule changes as per airline guidelines.




- Maintain accurate booking records and documentation.
- Deliver excellent customer service and timely query resolution.
- Meet quality standards and productivity targets.

Eligibility
- Graduate in any discipline.
- Degree/Diploma in Travel & Tourism, Aviation, Hospitality, or related field preferred.
- Freshers and candidates with up to 2 years of experience in travel or airline ticketing are welcome to

apply.
- Basic knowledge of GDS or airline ticketing will be an added advantage.

Required Skills

- Airline Ticketing
- Domestic & International Flight Bookings
- Customer Service
- Communication Skills
- GDS (Amadeus/Galileo/Sabre/Worldspan) Preferred
- Fare Calculation & Fare Rules
- Ticket Reissue & Cancellation
- Refund Processing
- MS Office (Excel, Word)
- Attention to Detail
- Problem-Solving
- Time Management
- Teamwork

Preferred Candidate Profile

- Passionate about the travel and tourism industry.
- Good communication and interpersonal skills.
- Customer-oriented with a positive attitude.
- Willing to work in rotational shifts, if required.
- Ability to work in a rapid-paced environment.

Interested Candidate can share their CV on [email protected] Phone no- (phone hidden)

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