Job Profile: Telecaller

1. Role: Telecaller, Sales/Customer Support department, reporting to the Team Leader.

2. Purpose: Make outbound and handle inbound calls to promote products or services and support customers.

3. Lead Handling: Qualify prospects by understanding their needs and pass hot leads to the sales team.

4. Follow-ups: Follow up with prospects via calls, WhatsApp, SMS, or email until conversion.

5. Targets: Achieve daily and monthly targets for calls, leads, appointments, or sales.

6. Records: Update every call and customer detail accurately in the CRM or tracking sheet.

7. Qualification: 12th pass minimum (graduation preferred); 0-2 years of experience, freshers welcome.

8. Skills: Explicit communication in Hindi/English, active listening, persuasion, objection handling, and basic computer skills.

9. KPIs: Calls per day, talk time, conversion rate, follow-up completion, and call quality score.

10. Compensation and Growth: Fixed salary plus incentives; growth path from Telecaller to Senior Telecaller to Team Leader.

📌 Telecalling Sales Executive (Gurugram)
🏢 Silverstone Estates
📍 Gurugram