Telecaller Healthcare

Location: Current Delhi

Experience Required: 2-4 Years

About The Role

We are seeking an experienced, customer-focused, and proactive Telecaller Healthcare to join our team in Recent Delhi. The ideal candidate will be responsible for managing inbound and outbound calls, assisting patients with healthcare-related queries, scheduling appointments, following up on leads, and ensuring a seamless patient experience.

This role requires excellent communication skills, a patient-centric approach, and the ability to build trust while maintaining professionalism and confidentiality.

Key Responsibilities

- Handle inbound and outbound calls in a professional, courteous, and empathetic manner.
- Contact prospective and existing patients to provide information about healthcare services, consultations, treatment packages, and wellness programs.
- Understand patient requirements and guide them toward appropriate services and appointments.
- Schedule, reschedule, and confirm appointments with doctors and healthcare professionals.
- Follow up with leads, inquiries, and existing patients through calls, messages, and other communication channels.
- Maintain accurate records of patient interactions, inquiries, follow-ups, and appointments in CRM systems.
- Coordinate with doctors, front-desk staff, and internal teams to ensure smooth patient support and appointment management.
- Address basic patient concerns and escalate complex issues to the relevant department when necessary.
- Achieve assigned calling, follow-up, and conversion targets.




- Ensure compliance with healthcare communication protocols and maintain strict confidentiality of patient information.
- Deliver a positive and professional patient experience during every interaction.

Eligibility Criteria

Required Experience

- 2-4 years of experience in Telecalling, Telesales, Patient Coordination, Customer Service, Customer Care, or a similar role.
- Experience in the healthcare, hospital, clinic, diagnostic, wellness, or medical services industry will be preferred.

Educational Qualification
- Graduate in any discipline preferred.
- Relevant certifications in customer service, healthcare coordination, or CRM systems will be an advantage.

Required Skills Competencies

- Excellent verbal communication skills in Hindi and English .
- Strong listening, persuasion, and interpersonal skills.
- Ability to handle a high volume of calls and manage regular follow-ups.
- Good understanding of customer service and patient relationship management.
- Basic computer proficiency and familiarity with CRM and calling software.
- Strong organizational and time-management skills.
- Ability to work independently as well as collaboratively within a team.
- Professional attitude with a patient-centric approach.
- Ability to handle sensitive conversations with empathy and discretion.

Key Skills
- Telecalling
- Patient Coordination
- Healthcare Sales
- Lead Management Follow-up
- Appointment Scheduling
- Customer Service
- Patient Relationship Management (PRM)
- CRM Software
- Communication Interpersonal Skills
- Healthcare Operations Support

This job is provided by Shine.com

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