The Tele Counsellor will be responsible for contacting prospective parents, understanding their requirements, providing accurate information about the school and its programs, following up with leads, and converting enquiries into school visits and admissions.

Key Responsibilities

- Make outbound calls to prospective parents and respond to incoming admission enquiries.
- Explain school programs, curriculum, facilities, fee structure, transport facilities, activities, and admission procedures.
- Understand parents' requirements and provide appropriate information based on the child's age/grade.
- Generate and maintain a strong pipeline of prospective admissions through regular follow-ups.
- Schedule and coordinate school visits/campus tours for interested parents.
- Follow up with parents after school visits and counselling sessions.
- Maintain accurate lead and follow-up details in CRM/HRMS/Admission Portal or designated tracking sheets.
- Ensure timely follow-up with all assigned leads without missing or delaying enquiries.
- Coordinate with the Admission Counsellors, Front Office, Centre Head, and Admission Manager for further conversion.
- Handle parent queries professionally and escalate complex concerns to the concerned team.
- Maintain daily call records, lead status, follow-up reports, and conversion updates.
- Achieve assigned daily/weekly/monthly calling and admission targets.
- Reconnect with old, inactive, and pending leads to identify recent admission opportunities.
- Maintain professional communication and a positive image of the school at all times.
- Participate in admission campaigns, events,



open houses, and promotional activities when required.

Key Performance Indicators (KPIs)
- Number of calls made per day.
- Number of qualified leads generated.
- Follow-up completion rate.
- Number of school visits scheduled.
- Lead-to-visit conversion.
- Visit-to-admission conversion.
- Monthly admission conversions.
- Timely and accurate CRM/portal updates.
- Quality of parent communication and follow-up.

Required Skills
- Excellent communication and interpersonal skills.
- Valuable English communication; knowledge of Telugu/Hindi is an added advantage.
- Strong convincing and counselling skills.
- Good telephone etiquette.
- Ability to understand and address parent requirements.
- Strong follow-up and relationship-management skills.
- Basic computer knowledge and proficiency in MS Office/CRM.
- Ability to work with targets and deadlines.
- Positive attitude, patience, and professional behaviour.

Educational Qualification Minimum: Graduate in any discipline.

Candidates with experience in school admissions, educational counselling, telecalling, customer relationship management, or sales will be preferred.

Desired Candidate Profile The ideal candidate should be confident, energetic, target-oriented, well-spoken, and capable of building a positive relationship with parents over the phone. The candidate should demonstrate strong follow-up skills and the ability to convert enquiries into school visits and admissions.

Salary: As per experience and organizational standards.

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Tele counsellor (Kollur)
🏢 Suraka Educational Society
📍 Kollur