We are looking for a goal-oriented and eloquent Telecaller Executive to join our growing team. In this role, you will be responsible for dialing prospective clients, introducing our offerings, qualifying leads, and maintaining an organized customer database.An ideal candidate possesses outstanding communication skills, robust convincing powers, and the resilience to handle objections professionally.
Key Responsibilities
- Lead Generation & Sales: Initiate outbound calls to potential customers using provided directories or databases to pitch products/services.
- Inbound Handling: Answer incoming customer inquiries, address complaints, and provide accurate product information professionally.
- Pipeline Management: Follow up diligently with warm prospects to nurture leads and close active sales deals.
- Data Maintenance: Update and maintain strict records of all calls, customer feedback, and sales progress using our internal CRM system.
- Target Achievement: Consistently meet or exceed daily calling metrics and monthly sales/conversion targets.
- Script Optimization: Follow structured conversation scripts while adapting fluidly to customer responses to maximize impact.
Skills & Requirements
- Education: High school diploma, 12th Pass, or equivalent; a Bachelor’s degree is a plus.
- Experience: 0–2 years of experience in telecalling, outbound sales, customer support, or a BPO environment (freshers with exceptional verbal skills are welcome).
- Communication: Flawless spoken language skills (English and regional languages as required) with clear telephone etiquette.
- Technical Literacy: Basic computer knowledge, proficiency with data entry spreadsheets (MS Excel), and experience with CRM software like Zoho or Salesforce.
- Soft Skills: Persuasive negotiation skills, high emotional resilience, and the capability to handle rejection without internalizing it.
Work Environment & Compensation
- Salary Range: Average base salary spans ₹8,000 to ₹21,000 per month (depending on experience) supplemented by performance-linked incentive bonuses.
- Shift Timings: Full-time roles with potential for flexible or rotational shifts based on client geographies.