Handle customer support via phone, email, and chat. Diagnose and resolve technical issues, meet SLOs, maintain high CSAT and quality standards, and use knowledge base and ticketing tools for effective issue resolution.
Required Candidate profile
Candidate with 6 months to 2 years of tech support or service desk experience, valuable English communication, 60–80 WPM typing speed, troubleshooting skills, and ticketing tool knowledge.
📌 Technical Support Executive For International Voice BPO (Chennai)
🏢 Gratitude India
📍 Chennai
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