Key Responsibilities

1. Own End-to-End Client Onboarding

- Own the complete lifecycle of onboarding current corporate clients onto the platform.

- Establish clear ownership from client handover through implementation, go-live and post-go-live stabilisation.

- Ensure seamless coordination across client teams, benefits/HR teams, technology, operations, product, data and other internal stakeholders.

- Define and monitor onboarding timelines, milestones, dependencies and SLAs.

- Establish strong governance mechanisms to identify and resolve issues before they impact client experience.

2. Lead Policy &

Benefits Administration

- Oversee processes involving policy coding, benefit configuration, employee and dependent/family enrolment, data validation and platform setup

.

- Ensure accurate translation of corporate benefit structures and policy terms into systems and processes.

- Bring a strong understanding of employee benefits structures and the complexities involved in implementing corporate health-benefit programs.

- Ensure data and configuration accuracy before client go-live.

3. Build a Scalable Onboarding Engine

- Evaluate the current onboarding process and identify bottlenecks, duplication and manual interventions.

- Standardise processes, frameworks, workflows and operating procedures.

- Build repeatable onboarding playbooks that can scale with increasing client volumes.

- Define appropriate metrics around

TAT, SLA adherence, quality, error rates, client readiness and go-live success

.

- Establish mechanisms to continuously improve onboarding efficiency and predictability.

4. Productise & Digitise the Process

- Move the onboarding function from a largely people-dependent process towards a technology-enabled, standardised and scalable operating model

.

- Partner with Product and Technology teams to identify opportunities for workflow automation,



self-service and data-driven onboarding.

- Identify repetitive manual processes that can be automated or eliminated.

- Translate client and operational pain points into technology/product requirements.

- Build a roadmap for progressively productising the onboarding journey.

5.

Senior Client

Engagement

- Act as a senior point of contact for strategic corporate clients during onboarding and transition.

- Engage with

CHROs, Heads of Benefits, HR leadership and other senior client stakeholders

.

- Understand the client's benefits philosophy, employee population, operating requirements and service expectations.

- Co-create implementation approaches with clients rather than simply executing predefined processes.

- Manage escalations with confidence and build trust during high-stakes transitions.

- Ensure that the onboarding experience establishes a strong foundation for long-term client relationships.

6. Team Leadership & Capability Building

- Lead and stabilise the existing

14–16 member onboarding and transitions team

.

- Assess organisational structure, capabilities and role clarity.

- Build a high-accountability culture focused on client outcomes, quality and execution.

- Develop team capabilities in benefits administration, project management, client communication and technology-enabled processes.

- Build succession and leadership capability within the function as the business scales.

7. Cross-Functional Leadership





- Partner closely with Business Development, Account Management, Operations, Product, Technology, Data, Claims and other relevant functions.

- Create clear handoff mechanisms between sales, implementation and steady-state operations.

- Ensure commercial commitments made during the sales process can be operationalised effectively.

- Drive alignment across functions where onboarding dependencies exist.

What We Are Looking For

Essential

- 15+ years of relevant experience in employee benefits administration, benefits consulting, benefits implementation or closely related domains.

- Strong experience managing corporate employee benefits / health-advantages implementations

.

- Experience working with large corporate clients and senior HR/Benefits stakeholders.

- Demonstrated experience leading client onboarding, implementation, transitions or benefits administration at scale.

- Robust understanding of employee benefits processes, data, enrolment and policy/benefit configuration.

- Proven ability to lead and develop sizeable teams.

- Strong client-facing presence with the maturity to engage with senior corporate stakeholders.

- Demonstrated ability to build, standardise and improve complex processes.

Why This Role

- Own a high-impact, business-critical function

.

- Directly influence how corporate clients experience the organisation from day one.

- Build a scalable onboarding engine rather than simply manage an existing operation.

- Work closely with senior business, product and technology leadership.

- Transform a complex, people-intensive process into a technology-enabled and productised platform capability

.

- Lead and develop a 14–16 member team with significant scope to scale.

- Gain high visibility within a rapidly evolving healthcare and employee-benefits ecosystem.

📌 SVP – Client Onboarding & Transitions - HealthTech (Bangalore Metropolitan Area)
🏢 Talentiser
📍 Bangalore Metropolitan Area