Supervisor – Play N Learn Position: Supervisor Department: Operations / Guest Experience Industry: Kids’ Entertainment / Family Entertainment Center Location: Multiple Locations Employment Type: Full-Time About the RoleWe are looking for an energetic and responsible Supervisor to manage day-to-day operations at Play N Learn , ensuring excellent guest experience, smooth floor operations, team coordination, safety, and achievement of business targets. Key ResponsibilitiesSupervise daily operations of the Play N Learn center and ensure smooth functioning of all activities. Lead, guide, and motivate Fun Buddies / Guest Service Associates / Team Members .

Ensure excellent customer service and maintain high guest satisfaction. Manage customer entry, bookings, birthday parties, activities, and floor operations. Ensure all play areas, equipment, and activity zones are clean, safe, and properly maintained.

Monitor children’s safety and ensure all safety procedures are strictly followed. Handle customer queries, complaints, feedback, and service recovery professionally. Conduct team briefings and allocate duties according to operational requirements.

Monitor attendance, grooming, punctuality, and discipline of team members. Coordinate with the Kitchen/Café team for food and beverage operations where applicable. Monitor sales, memberships, party bookings, and other operational KPIs.

Ensure proper cash handling, billing, POS procedures, and daily documentation. Maintain required operational checklists, reports, and inventory records. Coordinate with mall management, security, housekeeping, maintenance, and other support teams.

Ensure company SOPs, hygiene standards, and operational guidelines are followed.



Support birthday parties, events, promotions, and special activities. Identify operational issues and escalate them to the management promptly.

Train new team members and ensure they understand SOPs and service standards.

Candidate Requirements Experience: 2–4 years in hospitality, QSR, retail, entertainment, kids' activity centers, or customer service operations. Previous experience in a supervisory/team-leading role preferred. Strong communication and interpersonal skills.

Good customer handling and problem-solving abilities. Ability to manage a team and work in a fast-paced environment. Good understanding of basic sales, cash handling, and operational procedures. Presentable personality with solid grooming standards.

Comfortable working on weekends, holidays, and rotational shifts.

Experience in a mall-based operation or family entertainment center will be an advantage. Key SkillsTeam Management Customer Service Guest Experience Floor Operations Complaint Handling Sales &

- Upselling Cash &
- POS Management Staff Training Safety &
- Hygiene Inventory Management Event &
- Birthday Party Coordination Communication &
- Leadership Education Minimum: 12th Pass Preferred: Graduate in Hospitality, Hotel Management, Business Management, or a related field.

Compensation Salary: As per experience and company standards Additional: Service Charge / Incentives may be applicable as per company policy.

Ideal

CandidateA proactive, energetic, and customer-focused professional who can lead the floor team, ensure children's safety, deliver an exceptional guest experience, and manage daily operations efficiently. Add the exact location and salaryInclude a clear application process

📌 Supervisor/Incharge (Mumbai)
🏢 Talent Tales Private
📍 Mumbai