- Greeting from the day

- We are Hiring

- Role: Servicenow Business Analyst

- Exp:9+Years

- Locations:Banngalore/Mumbai/Chennai

1. Perform
Business Analysis for ServiceNow ITSM modules including Incident (INC), Problem (PRB), Change (CHG), Request (REQ), Knowledge (KNW), and SLM.

2. Gather, analyze, and document business requirements, user stories, acceptance criteria

, and functional specifications.

3. Manage

SLA/OLA configurations

, workflows, schedules, conditions, breach tracking, compliance, and performance reporting.

4. Analyze incident trends, problem root causes, and change impacts to improve ITSM operations and service quality.

5. Support
UAT, defect management, release validation, enhancements, BAU, and production support activities.

6. Develop
Power BI dashboards using DAX, SQL, and data modeling for ITSM, SLA, and operational KPI reporting.

7. Support
Microsoft Fabric-based data integration and reporting

, with basic understanding of data architecture, while following

ITIL best practices

.

8. Interested share Your resume to [email protected]/(phone hidden)

📌 Servicenow Business Analyst (Bangalore Metropolitan Area)
🏢 CV LOGISTICS
📍 Bangalore Metropolitan Area