Job Locations: Delhi/NCR,Hubli, Ghaziabad,Jaipur, , Chennai,Valsad,Kochi ,Goa To manage and coordinate after-sales service activities for fans and electrical appliances, ensuring timely resolution of customer complaints, adherence to service TAT, and achievement of service performance and customer satisfaction targets.

Key Responsibilities

- Handle and monitor customer complaints related to fans and electrical appliances through the service network.

- Ensure complaints are assigned to the appropriate service centre / technician within defined timelines.

- Monitor Service TAT from complaint registration to resolution and closure.

- Coordinate with service centres, technicians, dealers and customers for timely complaint resolution.

- Track open, pending and overdue complaints and take necessary follow-ups for closure.

- Ensure compliance with defined service SLAs, TAT and quality standards.

- Monitor technician/service centre performance against agreed KPIs.





- Analyse repeat complaints, pending cases and escalations and initiate corrective actions.

- Coordinate for spare parts availability to avoid delays in service resolution.

- Handle customer escalations and ensure timely resolution in coordination with internal teams.

- Maintain accurate service records, complaint status and MIS reports.

- Prepare periodic service performance MIS covering TAT, closure rate, ageing, repeat complaints and escalations.

- Identify recurring product/service issues and share feedback with Product, Quality, Sales and Service teams.

- Support improvement initiatives to reduce complaint ageing, repeat complaints and service turnaround time.

- Ensure proper documentation and closure of warranty/service claims as per company policy

📌 Service Executive / Area Service Incharge (Ghaziabad)
🏢 Great White Global
📍 Ghaziabad