Job Title: Senior Practice Lead – HRO Practice

Job Location: Bangalore

Work Model: Work from Office

Candidate Expectations

Total Experience and Relevant Experience – Minimum of 14-16 years of BPO or professional services experience with 8-10 years of HRO domain experience including Global payroll processing, Employee Data Management, Benefits, Talent Acquisition & Learning

Candidate Location - Anywhere

Skills – HRO, Transformation, COE, Solutions

Candidate Industry – BPO / KPO

Diversity – Any

Education and Certification

Qualification: Master degree preferred

Job responsibility Strategy Planning, Business Development And Transition Management Requires understanding of the workings of HR Processes in Payroll, Workforce Administration, Recruitment, RPO or Learning Management

Partner with transition team and delivery excellence, transformation projects, etc., to ensure a robust transition organization to manage transitions involving deep HRO domain capabilities

Provide support to the Sales team and Account management teams based on an in-depth understanding of a specific domain within the Practice to create a pipeline of clients and grown revenue

Provide expert view on trends in HRO domain based on domain expertise to differentiate and position the practice with analysts/clients/deal consultants

Anchors internal governance (such as best practice sharing sessions, practice forums etc.) to adhere to the Practice governance model

Improve domain specific process efficiency and effectiveness to enhance productivity and gross margin

Experience in generating demand / pipeline and establishing client contacts on a proactive basis inside and out of existing accounts

Experience with working with cross-functional teams remotely – excellent communication, organization, and project management skills required





Provides subject matter and domain expertise for the functions being services for the client, brings about Process and Productivity Improvements in coordination with internal teams and per client and organization targets.

Works In Coordination With Technology Group Who Support The Project And Manages The Requirement Gathering, Testing, Sign Off And UAT From The Client For The Changes In The Processes. People Management

Carry out functional domain intensive training to get the appropriate domain skilled resources

Execute development and roll-out of domain training programs either internally or its partnership with external vendors to build competency within the Practice

Creates career development & succession planning for direct reports

Reviews the career development methodology for the engagement in order to ensure sustainable employee engagement & motivation in the engagement.

Accountable for metrics like Employee Satisfaction and Attrition.

Must Have Graduate in any stream

HRO domain experience including Global payroll processing, Employee Data Management, Advantages, Talent Acquisition & Learning

- Experience in HRMS/ERP like (SAP, SuccessFactors, Workday etc.)

Experience on Payroll systems such as ADP Streamline, Celergo, SAP Payroll, CGI, Lessorlon, Decidium or Dayforce

Results and deadline driven

Experience in Solution Design, Business Development and Transition Management

Experience in managing operations in third party workplace Good to have

Experience in multi country payroll processing will be an advantage

Certifications in HR will be an advantage

Six sigma green belt trained will be preferred

Exposure to WFM tools would be a plus.

Good to have Experience in multi country payroll processing will be an advantage

Certifications in HR will be an advantage

Six sigma green belt trained will be preferred

Exposure to WFM tools would be a plus.

📌 Senior Manager - HRO practice - GO/JC/4699/2026 (Pune)
🏢 Golden Opportunities
📍 Pune