We’re hiring for a Senior Direct Marketing Associate – Lead Manager to drive lead generation → appointment fixing → corporate meetings → negotiation → closure for ISO Certification Services.
Key Responsibilities
- Engage inbound qualified leads promptly — within defined SLA — and conduct structured discovery meetings.
- Understand client scope (standards, site count, employee strength, geographies, timelines) and recommend the right service and audit model.
- Coordinate with technical / scheme managers internally to finalise the right scope and audit days.
- Prepare and share commercial quotations in the approved format; follow up diligently.
- Negotiate pricing and terms within approved guardrails; escalate exceptions to the Head.
- Drive the client through agreement signature and handover to Operations for audit scheduling.
- Maintain impeccable CRM hygiene — every call, meeting note, quotation and stage update recorded.
- Nurture lost or dormant leads for re-engagement in subsequent quarters.
- Deliver an individual monthly revenue target set by the Head – Direct Marketing.
Must - Have Profile
- Graduate in any discipline; additional qualification in Marketing / International Business is a plus.
- Minimum 5 years of international B2B client-facing experience — inside sales, BDR, account executive or client servicing.
- Outstanding fluency in English — neutral accent, clear articulation, confident on video meetings with global clients.
- Strong written English for commercial emails, proposals and follow-ups.
- Comfortable working across time zones when required (USA / GCC / UK calls may span evening IST hours).
- CRM-disciplined, target-driven, persistent without being pushy.
Positive- to have
- Experience in ISO certification, TIC industry, management consulting, EdTech, SaaS or IT services sales.
- Exposure to quotation preparation and contract negotiation.