Hands-on Client Servicing, Advertising Requests & Campaign Coordination

- Company:

Jome Journey

- Location:

Remote

- Employment:

Full time

- Salary:

S$700–S$800 SGD per month

, based on relevant experience and assessment (you would need to go through a minimum of 1 mth probation)

- Experience:

At least three years of relevant digital marketing agency experience

- MUST be able to communicate good language comfortable speaking and good written skills

Jome Journey is a Singapore-based digital marketing agency serving real estate clients. We are looking for an experienced, hands-on Account Manager who can manage client relationships independently while staying actively involved in daily advertising requests, campaign coordination and follow-ups.

Key responsibilities

- Manage daily client communications through WhatsApp, email and calls, providing clear updates and responding professionally to enquiries and concerns.

- Pick up and follow through on advertising requests

, including new campaigns, campaign changes, creative revisions and landing-page updates.

- Clarify client requirements by gathering objectives, campaign details, budgets, materials and deadlines before preparing clear briefs for the team.

- Coordinate with marketers, designers, callers and web support to assign the right tasks, confirm timelines and keep work moving.

- Follow up on approvals, revisions, reports and outstanding decisions

, identifying blockers and escalating delays before they affect delivery.

- Check completed work against the agreed request

, confirm delivery or launch status with the responsible team and update the client.

- Review and discuss campaign performance

, including click-through rate, cost per click, cost per lead, lead volume and lead quality. Explain confirmed findings clearly and ask relevant questions.

- Translate client feedback into actionable marketing discussions

, contributing informed suggestions about messaging, creatives, landing pages and lead follow-up.





- Lead client conversations and manage expectations around service scope, campaign performance, deliverables and timelines.

- Handle dissatisfaction and coordinate corrective action

, communicating next steps and checking whether the concern has been addressed.

- Maintain accurate account records covering requests, commitments, approvals, deadlines and unresolved matters. Follow up on payments, renewals and relevant lead-management or automation requests.

- Support client retention by identifying concerns early and working with the delivery team on improvement and renewal plans.

Requirements

- At least three years of digital marketing or performance marketing agency experience

, including direct ownership of multiple ongoing client accounts.

- Proven experience leading client calls, explaining campaign results, handling difficult conversations and coordinating internal delivery.

- Practical understanding of

Meta Ads, Google Ads and lead-generation campaigns

, beyond familiarity with marketing terminology.

- Strong written and spoken English, with the ability to communicate naturally and handle routine client discussions without management drafting responses.

- Strong organisation, attention to detail and follow-through, with the ability to prioritise requests and work without repeated reminders.

- Consistent availability during agreed working hours. Any overlapping professional commitments that could affect the role must be disclosed.

- Experience with Singapore clients or real estate marketing is an advantage, but not mandatory.

- General customer-service, virtual-assistant, sales or social-media posting experience alone does not meet this role’s requirements.

- This is a hands-on account-management role

, not a purely strategic or supervisory position.

- Technical specialists handle campaign execution, optimisation, design and web development. You must understand the work sufficiently to brief them, ask practical questions and communicate accurately with clients.

- Applicants should already have the fundamentals of agency client management.

📌 Senior Digital Marketing Account Manager (India)
🏢 Jome Journey
📍 India