Location: Embassy Galaxy, Tower C, Ground Floor, Block A, Industrial Area, Sector 62, Noida, Uttar Pradesh (Near Electronic City Metro Station)
Experience Required
- Minimum 6 months of experience in a BPO/call center handling an international voice process.
Key Responsibilities
- Handle inbound and/or outbound customer calls related to travel services.
- Assist customers with travel-related queries, including:
- Flight and hotel bookings.
- Booking modifications and cancellations.
- Refund and payment-related queries.
- Flight schedules, travel dates, and itinerary information.
- Baggage-related concerns.
- General travel and reservation-related assistance.
- Understand customer requirements by actively listening and asking relevant questions.
- Provide accurate, transparent, and timely resolutions to customer queries.