Role Overview The candidate will be responsible for handling renewal-related customer interactions through a voice process, supporting customers with policy renewal requirements, resolving queries, and ensuring a positive customer experience.

Key Responsibilities • Handle inbound/outbound customer calls related to insurance policy renewals.

- Communicate clearly with customers in English and Hindi.
- Explain renewal requirements, policy-related information, and applicable processes.
- Follow up with customers for pending or upcoming renewals.
- Address customer queries and provide accurate information or appropriate resolution.
- Maintain professional communication and deliver a good customer experience.
- Achieve assigned productivity, quality,



and renewal-related targets.
- Maintain accurate call and customer interaction records as required.

Candidate

Requirements • Minimum 6 months of relevant voice process / customer service / telecalling experience.
- Robust verbal communication skills in English and Hindi.
- Knowledge of any South Indian language will be preferred.
- Customer-focused approach with good listening and interpersonal skills.
- Ability to work towards individual and team targets.
- Candidates should be comfortable working from the Bangalore office location.

📌 Renewals Voice Process | Customer Support (Bengaluru)
🏢 Veerwal Getwork Services
📍 Bengaluru