Location Name: Ahmedabad

Job Purpose Acquire and convert eligible Education Loan customers through compliant counselling, disciplined funnel management, complete documentation, coordinated fulfilment and active ownership of portfolio quality.

Duties And Responsibilities

- Generate and manage leads from direct, referral, consultant, institution and partner channels.
- Counsel students and co-applicants on course, country, institution, funding requirement, repayment construct and documentation.
- Capture complete application data, customer consent and source attribution in approved systems.
- Collect and validate admission, academic, KYC, income, banking and collateral documents before login.
- Coordinate with Credit, Operations, Verification and partners to resolve queries and progress files within agreed service levels.
- Track the lead-to-login, login-to-sanction and sanction-to-disbursement funnel and record lost reasons and corrective actions.
- Communicate sanction terms, conditions and pending requirements accurately to customers.
- Maintain compliant selling, customer confidentiality, audit trails and approved communication standards.
- Support portfolio quality through appropriate sourcing, fraud vigilance and early issue escalation.
- Own regional portfolio-quality governance, including X-bucket and early-delinquency performance, review of location and channel trends, corrective action plans, and senior-level coordination with Collections, Credit, Risk and Operations.
- Set regional sales direction and operating rhythm.
- Own governance, resource priorities, senior stakeholder alignment and capability building.
- Sponsor process, channel and portfolio-quality interventions.

Key Decisions / Dimensions Decision rights

- Make day-to-day sales and customer-management decisions within approved policy,



process, pricing and delegated authority.
- Prioritise and allocate customer follow-ups, including portfolio-quality and X-bucket actions, within the assigned scope.
- Escalate policy deviations, material customer impact, fraud indicators, persistent overdue cases and unresolved dependencies.
- Commercial, hiring and budget authorities are to be defined in the approved delegation matrix.

Key interactions Internal Sales, Product, Credit/Underwriting, Risk, Operations, RCU/Fraud Control, Collections, Compliance, Finance, Technology, HR and COE.

External Students, co-applicants, universities, education consultants, DSAs, referral partners and other approved service providers.

Major Challenges

- Balancing growth, customer experience, turnaround time and portfolio quality.
- Managing incomplete or inconsistent customer, academic and financial information.
- Driving timely customer engagement for pre-due, pre-bounce and overdue cases while following approved conduct standards.
- Coordinating Sales, Collections, Credit, Risk and Operations to address X-bucket and early-delinquency issues.

Required Qualifications And Experience Postgraduate or equivalent qualification preferred, with substantial sales leadership experience in lending or financial services.

Critical skills and knowledge

- Education Loan customer counselling
- Sales execution and relationship management
- Portfolio-quality and X-bucket management awareness
- Customer repayment engagement and early-delinquency follow-up
- Understanding of academic, income and KYC documents
- CRM/LOS usage and MIS discipline
- Communication, negotiation and customer orientation
- Compliance, fraud and customer-conduct awareness
- Excel, presentation and business MIS capability
- High standards of integrity and customer confidentiality

📌 Regional Manager - Education Loan/Senior Regional Manager - Education Loan (Ahmedabad)
🏢 Bajaj FinServ
📍 Ahmedabad