You & I Consulting has always been in the spotlight for getting placed in 64+ MNC's PAN India.

We are hiring for a Global MNC In Kolkata

Position: Process Associate

Location: Kolkata

Work from office only

*Hurry Call or whtsapp now @ Jayanti- (phone hidden)

Requirements: -

Education Required :- Graduation

Experienced are Welcome!

International BPO Exp. will be a added advantage!

Good communication Skill Mandatory

Shift: 24x7 Shift (Home drop within the marked boundary, otherwise point drop)

5days work/2 days roational off

Job Purpose

Manage advanced customer-service interactions for an electricity and gas utilities process. The role is responsible for resolving complex queries, explaining high bills clearly, retaining customers where appropriate, managing difficult conversations with empathy, and de-escalating dissatisfied or irate customers while maintaining accuracy, compliance and ownership through closure.

Job Requirements*

- 2-5 years of international voice customer service experience in an inbound, outbound or blended contact-centre setting.
- Excellent spoken English with clear pronunciation, appropriate pace, qualified tone, active listening and the ability to adapt communication to the customer.




- Demonstrated experience handling complex queries, difficult conversations, escalations, complaints, retention discussions and emotionally charged interactions.
- Ability to explain bills, charges, usage, adjustments, payments and account activity in simple, structured and customer-friendly language.
- Strong empathy and ownership, with the ability to acknowledge concerns without making unsupported promises or compromising policy.
- Confident use of probing, summarising, expectation setting, solution positioning, objection handling and conversation control.

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Full Name :

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*Hurry Call or whtsapp now @ Jayanti- (phone hidden)

"If you've read through the above and thought, 'Hey, this sounds like a perfect fit.

for someone I know - DO REFER YOUR FRIENDS

📌 Process Associate- Hiring For Global MNC in Kolkata- CTC 8.5 LPA!!
🏢 YOU u0026 I Consulting
📍 Kolkata