Job Title: Post-Sales CRM Executive

Department: Customer Relationship Management (CRM)

Industry: Real Estate

Employment Type: Full-time

Job Summary

We are looking for a customer-focused and organized Post-Sales CRM Executive to manage customer relationships after booking/sale. The role involves coordinating with customers, sales, accounts, legal, construction, and other internal teams to ensure a smooth post-sales experience and timely resolution of customer queries.

Key Responsibilities

- Handle customer communication and relationship management after property booking/sale.
- Coordinate with customers regarding agreements, payment schedules, receipts, documentation, and other post-sales requirements.
- Follow up on pending payments and provide payment-related information to customers.
- Coordinate with Accounts, Legal, Sales, Construction, and other departments for customer requirements.
- Maintain accurate customer records and update CRM software regularly.
- Track customer requests, complaints, and service issues until closure.
- Ensure timely responses to customer queries through calls, emails, and WhatsApp.
- Coordinate property visits, possession-related activities, and handover formalities as required.
- Share project updates, construction updates, possession timelines, and other relevant information with customers.
- Prepare and maintain MIS reports related to collections, customer requests, complaints, documentation, and closures.




- Conduct regular follow-ups with customers to ensure a positive post-sales experience.
- Escalate critical customer issues to the concerned manager and ensure timely resolution.
- Maintain proper documentation of all customer interactions and commitments.

Required Skills
- Excellent communication and interpersonal skills.
- Good customer-handling and follow-up skills.
- Robust coordination and problem-solving abilities.
- Good knowledge of MS Excel, Word, and CRM software.
- Ability to manage multiple customers and tasks simultaneously.
- Good verbal and written English communication.
- Hindi/Kannada/Telugu or other regional language knowledge will be an advantage.
- Real estate post-sales/CRM experience will be preferred.

Key Performance Indicators (KPIs)
- Customer query/request closure TAT.
- Payment follow-up and collection coordination.
- Customer satisfaction and complaint resolution.
- Accuracy and timely updating of CRM records.
- Documentation completion and coordination efficiency.
- Timely completion of possession/handover-related activities.

Qualification Any Graduate with relevant experience in Real Estate CRM, Customer Service, Banking, Hospitality, or a similar customer-facing role.

Preferred Experience

Candidates with experience in Real Estate CRM / Post-Sales / Customer Relationship Management / Collections Coordination will be preferred.

📌 Post Sales Customer Relationship Manager (Bengaluru)
🏢 Sekhar Group
📍 Bengaluru