Company Description BAPON Technologies is a forward-thinking IT consulting company focused on intelligent automation, digital integration, and cloud transformation for startups and emerging businesses. As a Cyber Essentials Plus and ISO 9001 & ISO 27001 certified organization, BAPON maintains high standards of quality, security, and compliance. The company leverages low-code platforms, RPA, AI, and ML to streamline operations and drive innovation for its clients.

BAPON also supports businesses with strategic IT planning and tailored technology roadmaps to accelerate growth. In addition, BAPON is developing SkillfulSense, an AI-powered skill assessment platform that helps learners identify strengths, close skill gaps, and grow with clarity.

We are looking for an experienced Pega Lead Business Architect (LBA) with strong domain expertise in Collections, Debt Management and Customer Case Management. The role will lead business architecture activities across a Pega transformation programme, translating complex collections requirements into scalable Pega solutions and acting as the key bridge between business stakeholders, Product Owners and Pega delivery teams.

Key Responsibilities:

- Lead business architecture and requirements activities for Pega-based Collections and Debt Management solutions.
- Work closely with Product Owners, operational teams and SMEs to understand existing collection processes, pain points and transformation objectives.
- Define and optimise end-to-end customer journeys covering arrears, debt collection, repayment arrangements, affordability, vulnerability, recoveries and case management.
- Translate business requirements into Pega capabilities, processes, user stories, acceptance criteria and business rules.
- Lead Discovery,



Design Thinking and requirements elaboration workshops with business and technical stakeholders.
- Apply Pega Business Architecture methodology, including case lifecycle design, personas, channels, data requirements, business rules and process modelling.
- Support the development and refinement of Pega GenAI Blueprint outputs where applicable.
- Work closely with Pega System Architects, LSAs, Product Managers and Delivery Leads to ensure business requirements are correctly translated into solution designs.
- Identify opportunities for automation, straight-through processing and improved agent/customer experience across collections journeys.
- Define requirements around collections strategies, segmentation, prioritisation, work queues, payment plans, correspondence, notifications and escalation.
- Support integration requirements with payment platforms, customer systems, finance/ledger platforms, credit/reference data and external collection services.
- Ensure requirements consider regulatory, audit, security and operational controls relevant to debt and collections.
- Own and maintain the business architecture artefacts and ensure traceability from business outcomes through to delivered functionality.
- Support backlog prioritisation, sprint refinement, UAT, business readiness and implementation activities.




- Mentor Business Architects and Business Analysts and provide quality assurance across business analysis deliverables.

Mandatory Experience:

- Strong experience as a Pega Lead Business Architect / Senior Business Architect on large-scale Pega transformation programmes.
- Strong hands-on experience in Collections, Debt Management, Arrears or Recoveries.
- Positive understanding of end-to-end collections journeys, including early arrears, customer contact, affordability assessment, repayment arrangements, vulnerable customers, escalation and recovery.
- Strong knowledge of Pega Case Management and business architecture principles.
- Experience defining case types, stages, processes, personas, business rules, decision points and customer journeys.
- Strong experience creating epics, features, user stories, acceptance criteria and process models.
- Experience working in Agile/Scrum delivery environments with multidisciplinary Pega teams.
- Ability to facilitate workshops involving senior business, operational and technical stakeholders.
- Strong analytical skills with the ability to simplify complex business processes and requirements.
- Excellent stakeholder management and communication skills.

Desired Experience:

- Pega Certified Business Architect (PCBA) or equivalent Pega certification.
- Experience with Pega Customer Decision Hub (CDH) and Next-Best-Action within a collections environment.
- Experience with Pega GenAI Blueprint.
- Experience delivering collections solutions within banking, financial services, utilities, telecommunications or public-sector debt management.
- Understanding of regulatory and compliance requirements affecting collections and vulnerable customers.
- Experience with large-scale legacy-to-Pega transformation programmes.

📌 Pega Lead Business Architect – Collections & Debt Management (India)
🏢 BAPON Technologies
📍 India