BELVAA CARE FACILITYJOB DESCRIPTION – PERSONAL ASSISTANT (PA) / TELECALLER

Position: Personal Assistant (PA) / Telecaller

Department: Administration / Sales & Coordination

Experience: 1–3 years preferred

Salary: ₹18,000 – ₹25,000 per month

Employment Type: Full-Time

Location: Belvaa Care Facility

Reporting To: Management / Sales & Administration Head

JOB SUMMARY

We are looking for a professional, organised and communication-skilled PA / Telecaller to support management and handle telephone communication, enquiries, follow-ups, appointments and administrative coordination.

The candidate should be confident on calls, maintain accurate records, follow up with leads and enquiries, and ensure that important tasks and communications are completed on time.

KEY RESPONSIBILITIES1. Telecalling & Enquiry Management

- Handle incoming and outgoing calls professionally.
- Respond to enquiries regarding Belvaa services, facilities and admission procedures.
- Understand the requirements of prospective patients and their families.
- Explain basic service information clearly and politely.
- Record all enquiries and lead details accurately.
- Follow up with prospective clients regularly.
- Schedule visits and appointments when required.
- Forward clinical or medical questions to the appropriate department.

1. Lead Follow-Up

- Maintain daily lead and enquiry records.
- Follow up with current and existing enquiries.
- Update the status of every lead.
- Coordinate with the Sales/Admissions team.
- Ensure no genuine enquiry is missed.
- Prepare daily/weekly follow-up reports.

1. Personal Assistant Responsibilities

- Assist management with daily administrative coordination.
- Maintain appointments, meetings and schedules.
- Prepare reminders and follow-up lists.
- Coordinate communication between management and different departments.
- Maintain important documents and records.
- Assist in preparing reports, letters, notices and other administrative documents.
- Ensure assigned tasks are followed up and completed on time.

1. Coordination

- Coordinate with Sales,



Clinical, Nursing, Administration and other departments.
- Communicate instructions accurately.
- Follow up on pending tasks.
- Maintain professional communication with patients, attendants and external contacts.
- Escalate important issues to the reporting manager promptly.

1. Documentation & Reporting

- Maintain enquiry and telecalling registers.
- Maintain follow-up records.
- Prepare daily call reports.
- Track appointments and scheduled visits.
- Maintain confidential management information.
- Use Excel/Google Sheets or other approved systems for record keeping.

REQUIRED SKILLS
- Excellent communication skills.
- Good English and local-language communication skills.
- Pleasant and professional telephone manner.
- Good follow-up skills.
- Basic computer knowledge.
- MS Word and Excel/Google Sheets knowledge preferred.
- Good organisational and time-management skills.
- Ability to multitask.
- Professional appearance and behaviour.
- Ability to maintain confidentiality.
- Ability to work independently and as part of a team.

QUALIFICATION
- Any graduate or equivalent qualification preferred.
- Prior experience in telecalling, front office, sales coordination, administration or PA work will be an advantage.
- Experience in healthcare, hospital, elderly care or service-sector organisations is preferred.

PERFORMANCE EXPECTATIONS The candidate will be expected to:
- Respond to calls promptly.
- Maintain accurate enquiry records.
- Complete scheduled follow-ups.
- Ensure timely communication.
- Maintain proper documentation.
- Support management with assigned administrative tasks.
- Maintain a professional relationship with patients, attendants and staff.

SALARY ₹18,000 – ₹25,000 per month, depending on experience, communication skills, responsibilities and performance.

CANDIDATE PROFILE

We are looking for someone who is well-organised, responsible, confident on the phone, proactive with follow-ups, good at communication, trustworthy and capable of handling both administrative and telecalling responsibilities

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person

📌 PA cum tellecaller (Bengaluru)
🏢 Belvaa Senior care
📍 Bengaluru