Job Description
Roles and Responsibilities:
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Responsible for IT Infrastructure & Cloud Service deliveryn
Responsible for SLA’s & KPI’s for IT Infra & Cloud L1, L2 & L3 supportn
Responsible for Business/stakeholder relationship managementn
Work as an IT advisor to the customer to suggest improvements in IT Infra & Cloud arean
Participate in Cloud Practice Building & pre sales activitiesn
Ensure team members have clear, measurable goals, responsibilities, and performance standards.n
Provide mentorship and feedback to help the team excel.n
Responsible in terms of best practice sharing, team building exercises, guidance, and mentoring team membern
Responsible for upskilling / cross skilling team membersn
projects, processes, and governance to mitigate risk.n
Responsible for getting IT policies and procedures implemented that enable robust security and risk-management capabilities.n
Identifies and implements improvement in ongoing support of the network, server,



and communications infrastructure to ensure high performance of the IT department.n
Responsible for Documentation, Left Shift of Operations, Automation & Other optimization / productivity levern
Helps in implementing business continuity and disaster recovery within the IT department as well as the recommendation and implementation of new investments within the technology infrastructure.n
Own and drive financials of the accountn

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nSkills Required:
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Good understanding in IT Infrastructure Management (Servers, Storage, Virtualization, Network, Firewalls etc)n
Valuable knowledge & experience in IT infra, L1 & Monitoringn
Strong Leadership/ Team Building/ Decision Making attribute with excellent communication skills.n
SLA & Stakeholder Managementn
Positive ITIL Process knowledgen
Understanding of Cloud conceptsn
Proficient in ITSM tools functionality like Service Now etcn
Ability to lead 25+ members teamn

📌 Project Manager Haryana
🏢 Incedo
📍 Haryana