Dear Candidate,

Greetings from TATA Consultancy Services.

Thank you for expressing your interest in exploring a career possibility with the TCS Family.

We are delighted to invite you for a discussion to get to know more about you and your professional experience. The interview will be in person.

At this interview you will have a technical discussion followed by a management & HR round*. Feel free to ask any questions you may have about our hiring process, the position, or our company.

TCS is hiring for ITSM Position.

Noida Location.

Experience Range : 4 years to 6 years.

Please find the below JD

- Manage and govern ITIL processes including Incident, Problem, Change, Request, Knowledge, and Service Level Management.
- Ensure adherence to ITSM policies, procedures, and governance standards.
- Drive Service Improvement Plans (SIPs) based on operational metrics and business requirements.
- Monitor and report on KPIs, SLAs, OLAs, and service performance metrics.
- Coordinate Major Incident Management activities and facilitate post-incident reviews.
- Conduct Change Advisory Board (CAB) meetings and oversee change implementation processes.
- Perform root cause analysis for recurring incidents and service disruptions.
- Maintain and optimize ITSM tools such as ServiceNow, BMC Remedy, Jira Service Management, or Ivanti.
- Develop and maintain process documentation, knowledge articles, and training materials.
- Partner with technical teams, vendors, and stakeholders to improve service quality and customer satisfaction.
- Support audits,



compliance reviews, and governance activities.

Required Skills
- Strong understanding of ITIL v3/v4 framework.
- Hands-on experience with ITSM platforms (ServiceNow preferred).
- Experience in Incident, Problem, Change, and Request Management.
- Knowledge of SLA management and service reporting.
- Strong analytical and process improvement skills.
- Experience with KPI dashboards and operational reporting.
- Excellent stakeholder management and communication skills.
- Ability to drive cross-functional collaboration and process compliance.

Preferred Skills
- Experience in Major Incident Management.
- Knowledge of CMDB, Asset Management, and Service Catalog Management.
- Understanding of DevOps, Agile, and IT Operations processes.
- Experience in automation and workflow optimization.
- Familiarity with cloud environments (Azure, AWS, Microsoft 365).
- ITIL 4 Foundation / Managing Skilled

- ServiceNow CSA/CIS

- COBIT Foundation

- Lean Six Sigma (Preferred)

Note : EX-TCS Employees are not eligible. Interested Candidate Please share the below Details:

1. Total Exp :

2. Relevant Exp
3. Contact No. :

4. Current CTC

5. Expected CTC

6. Current Location

7. Agree with work Location :
1. Notice period :

2. Current Company
3. Highest Qualification : (Regular/Part Time):

4. Any Gap

5. Duration of Gap
6. Have you Earlier worked with TCS(Yes /No) :

Thanks & Regards,

Tripti Dhyani

Human Resources Talent Acquisition Group

Mail to: [email protected]

📌 Opening with Tcs For ITSM Position || Noida Location || 4 To 6 years
🏢 Tata Consultancy Services
📍 Noida