Role Summary The Executive – Online Sales & Food Aggregators will manage the company’s presence and daily operations across online food delivery platforms. The role involves maintaining menus, coordinating promotions, monitoring orders, resolving operational issues and improving online sales, ratings, and customer experience.

Key Responsibilities

- Manage daily operations on online food delivery platforms and app handling.

- Update product listings, prices, descriptions, images, taxes and availability.

- Ensure accurate outlet timings, delivery settings, and menu information.

- Monitor incoming orders and coordinate with outlet, kitchen, and dispatch teams.

- Minimize order rejections, cancellations, delays and stock-related issues.

- Create and manage platform discounts, advertisements, and promotional campaigns.

- Track sales, commissions, discounts, advertising expenses and settlements.

- Reconcile platform statements with internal sales and accounts records.

- Coordinate with online food delivery platforms account managers regarding campaigns, visibility, and operational concerns.

- Respond to customer feedback and help resolve complaints, refunds, and order disputes.

- Monitor customer ratings and implement measures to improve service quality.

- Analyse product performance, order trends, peak hours, and customer preferences.

- Prepare daily, weekly and monthly performance reports.

- Monitor competitor pricing, promotions, menu offerings and online visibility.

- Coordinate with the marketing team for product images, banners and campaign creatives.





- Support the onboarding and activation of new outlets on delivery platforms.

- Maintain records of platform agreements, commissions, payment cycles and campaign expenses.

- Ensure compliance with brand standards and applicable food-delivery platform policies.

Key Performance Indicators

- Growth in online sales and order volume

- Platform rating and customer satisfaction

- Order acceptance and fulfilment rate

- Reduction in cancellations and customer complaints

- Menu availability and listing accuracy

- Promotional campaign performance and return on advertising spend

- Timely settlement reconciliation

- Improvement in outlet visibility and conversion rate

Qualifications and Experience

- Graduate in Business Administration, Marketing, Hospitality, Commerce, or a related field.

- 1–3 years of experience in online food delivery, restaurant operations, e-commerce, or marketplace management.

- Hands-on experience with online food delivery platforms and merchant dashboards is mandatory.

- Experience in the restaurant, sweets, bakery, catering, or food-retail industry is a must

Required Skills

- Positive knowledge of online food delivery platforms.

- Strong working knowledge of Microsoft Excel and reporting

- Basic understanding of digital promotions and online advertising

- Good numerical and analytical skills

- Effective communication and coordination abilities

- Strong attention to detail

- Ability to manage multiple outlets and priorities

- Problem-solving and customer-service orientation

- Working knowledge of English and Hindi

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Online Sales Executive (Lucknow)
🏢 Chhappan Bhog
📍 Lucknow