Group Company: AU Small Finance Bank Limited

Designation: Customer Service Officer & Valuer

Office Location:

Position description: #Position description#

Primary Responsibilities: #Primary Responsibilities#

Additional Responsibilities: #Additional Responsibilities#

Reporting Team

• Reporting Designation: #Reporting Designation#
• Reporting Department: #Reporting Department#

Educational Qualifications Preferred
Education and Experience#

• Category: #Category#
• Field specialization: #Field specialization#
• Degree: #Degree#
• Academic score: #Academic score#
• Institution tier: #Institution tier#

Required Certification/s: #Required Certification/s#

Required Training/s: #Required Training/s#

Required Work Experience

• Industry: #Industry#
• Role: #Role#
• Years of experience: #Years of experience#

Job Brief:- AU Small Finance Bank Limited is seeking a dedicated and detail-oriented skilled to join our Operations and Services team.



This role involves managing customer interactions with a focus on delivering exceptional service while also conducting accurate and compliant property valuations to support our lending processes. The ideal candidate will possess solid analytical skills, a thorough understanding of financial services operations, and the ability to assess property values in line with regulatory standards. This position plays a critical role in ensuring customer satisfaction and supporting the bank's risk management through exact valuation and service excellence.

Responsibilities:-

• Manage and resolve customer inquiries and complaints promptly, ensuring a high level of customer satisfaction in line with the bank’s service standards.
• Conduct thorough property valuations by inspecting properties, analyzing market trends, and preparing detailed valuation reports to support loan underwriting decisions.
• Collaborate with the credit and risk teams to ensure valuations meet regulatory compliance and internal p

📌 Customer Service Officer Mangalore
🏢 AU Small Finance Bank
📍 Mangalore