Position Title: .

Organization Context:

Position Title:

Lead, Sales (South), AVL, Packaging

Employee Name:

To be hired

Grade :

M-08

Department:

AVL

Location:

Hyderabad/Chennai/Bangalore

Reports to:

Senior Manager, Product Management, AVL Packaging

Reported by:

ACG is the world’s only integrated pharma manufacturing solutions company. We are headquartered in Mumbai, India. ACG has a presence in over 100 countries with its products and services that strive to provide world-class technology across multiple domains. We offer a complete range of solutions beginning with empty capsules; granulation and tablet coating; capsule filling; tabletting; packaging films; blister packing and carton packing to the end-of-line solutions and track and trace systems.

We have an opportunity in ACG Value Links of an Assistant, Sales, AVL.

- A. Job Objective
- To drive organizational effectiveness by providing strategic support that strengthens processes, enhances efficiency, and supports business outcomes.

B. Primary responsibilities

- Primarily responsible for Packaging Machine sales generation, working for principals. Customer Target base will be specifically catering to FMCG, F&B;, Beverage Pharma companies. Based in Mumbai/HYD region.
- Identifies current and future customer service requirements by travelling year-round and establishing personal contact with potential and actual customers and other people in a position to understand service requirements. Provides product knowledge, or equipment technical and engineering information by answering questions and requests.




- Establishes new accounts and services accounts by identifying potential customers, planning and weekly sales call reporting.
- Determines improvements by analyzing offers of equipment, supplies, in customer environment; engineering or proposing changes in equipment, processes, or use of materials or services.
- Gains customer acceptance by explaining or demonstrating cost reductions and operations improvements.
- Submits orders to product manager, by clearing all technical and commercial points.
- Needs to take care of all documentation and approvals post order.
- Prepares sales reports by collecting, analyzing, and summarizing sales information and engineering and application trends.
- Maintains professional and technical knowledge through self-training; reviewing professional publications; establishing personal networks.
- Contributes to sales effectiveness by identifying short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives.
- Contributes to team effort by accomplishing related results as needed.



Works on requirement generation for Packaging team as well.
- Can have market intelligence and market information on a regular basis.
- Should be able to work on CRM and handle salesforce, prior experience of salesforce is a must.

C. Key Result Areas

- On-time execution of end-to-end order processing and customer communication
- Accurate and timely MIS and MPRM submissions
- Zero-delay in SAP updates and documentation compliance
- Timely payment follow-ups and accurate AR reporting
- Productive coordination with principals, customers, and internal stakeholders
- High customer satisfaction reflected through effective service and communication

D. Key Interfaces

Internal Interfaces

External Interfaces

- Service Engineers & Sales Engineers
- Supply Chain & Logistics

- Customers

- Principals (Suppliers)
- Transport & Logistics Partners

E. ACG Persona

Persona

Level

Competency

Level

Persona - Partner

4

Customer Orientation

4

Persona - Integrator

4

Operational Excellence

4

Persona - Entrepreneur

3

Coordination & Execution

3

Educational and Experience Requirements

Minimum Requirement

Desired

Level of Education

Any graduate

Graduate / postgraduate in Business / Commerce / Administrative Studies

Experience

4+ years of experience in customer coordination, operations, logistics or commercial support roles

5+ years of experience in customer coordination, operations, logistics or commercial support roles Experience in SAP operations, import coordination, and stakeholder management

📌 Lead, Sales (South), AVL, Packaging (Bengaluru)
🏢 ACG
📍 Bengaluru