Sberbank is looking IT Support Engineer who will be responsible for providing technical support to end users, troubleshooting hardware, software, OS, network, VPN, and connectivity issues. Strong communication and problem-solving skills with a customer-focused approach to delivering timely and effective IT support.
Responsibilities
- Provide technical support for Windows 10/11, macOS, hardware, software, VPN, Wi-Fi, and network issues.
- Manage users, groups, and basic GPOs in Active Directory.
- Support endpoints using Microsoft Intune/Jamf Pro.
- Troubleshoot AV and video-conferencing systems such as Extron and Cisco Webex.
- Manage tickets through ServiceNow, Jira, or Zendesk while meeting SLA/KPI targets.
- Perform troubleshooting, RCA, documentation, and appropriate escalation.
- Provide skilled support to users and explain technical issues clearly.
- International vendors.
Requirements
- Typically 2–4 years in a mixed environment support role covering helpdesk duties and light
system/network administration
- CompTIA A+
- CompTIA Network+
- Microsoft Certified: Modern Desktop Administrator Associate
- Microsoft Azure Fundamentals
- Cisco CCNA
We Offer
- Competitive salary and opportunities for professional development
- Quarterly bonus which is paid every quarter upon meeting the targets
- Collaborative working environment in a state-of-art Delhi office
- Professional and theme communities, support for employee initiatives
- Working in the results driven multinational team.
- Opportunity to grow within Sberbank India
📌 IT Support Engineer_Bangalore (Mumbai)
🏢 SberIndia
📍 Mumbai
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