Job Title: Tax Analyst – International Voice Process Role Overview The US Tax Analyst (Calling/Support) interacts directly with US-based individual or business taxpayers over the phone and via digital channels to explain tax drafts, collect missing documents, and guide clients through the IRS tax preparation process.

Key Responsibilities · Client Calling & Communication: Call US clients to explain Form 1040 (individual income tax returns), draft tax filings, or discuss financial details · Query Resolution: Answer inbound/outbound calls and emails regarding tax returns, documentation requests, and basic tax rules. · Information Gathering: Collect missing details, clarify financial data, and coordinate with internal tax preparation teams. · Data Management: Update Customer Relationship Management (CRM) or ticketing tools with detailed call logs and client responses. · Compliance Support: Ensure client interactions adhere to basic US tax workflows and data privacy standards.

Requirements &

Qualifications · Experience: Prior work experience in US taxation (calling, customer support, or basic tax preparation).



· Communication Skills: Excellent spontaneous verbal communication, active listening, and a explicit accent/articulation suited for US voice processes. · Technical Knowledge: Basic familiarity with US individual tax concepts (such as Form 1040) and IRS document guidelines. · Computer Skills: Basic proficiency in office software, email, and CRM/ticketing tools. · Education: High school diploma or a bachelor's degree in commerce, finance, or any related field. · Shift Flexibility: Willingness to work in night shifts to align with US business hours. requirement and company policies.

Eligibility Criteria: · Experience: 1 to 2 years · Education: Graduate in any discipline (Commerce background preferred but not mandatory).

Work Details: · Salary Package: ₹2.4 LPA-3LPA · Shift Timing: Night Shift (8:00 PM – 6:00 AM) · Working Days: 6 days a week, No cab facility. · Location: Begumpet, Hyderabad (Near Prakash Nagar Metro Station Opp Metro Pillar No 1365).

📌 International Voice Process (Tax Analyst ) (Hyderabad)
🏢 Xonobics IT Services
📍 Hyderabad