Designation: Associate Customer Support / Senior Associate
Customer Support
Band / Grade: U1 / U2
Job Location: Bangalore
Process: CSA Voice Support
Employment Type: Full-time / Permanent | Work from Office
Eligibility: Undergraduates and graduates may apply.
Experience: Freshers to less than 24 months U1; more than 24 months U2 (Only voice experience to be considered 100% and Non Voice/Backend etc will have 50% weightage)
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IMMEDIATE JOINERS ALERT!
We're looking for candidates who can join immediately.
If you're available, please send your CV via WhatsApp only to: (phone hidden)
Please note: No calls will be entertained.
Required Skills: Excellent voice communication,
customer-handling and problem- solving skills; basic computer proficiency and working knowledge of MS Office; typing speed of at least 20 WPM with 80% accuracy.
Transport: Two-way transportation will be provided.
Key Responsibilities
- Respond to inbound customer enquiries using cloud-based tools to review accounts, research policies and provide effective solutions.
- Deliver timely, accurate and qualified customer service; document contact topics and actions in tools.
- Handle difficult customer interactions positively, escalate issues correctly, and maintain productivity and quality standards.