Role & responsibilities

- Handle calls from international customers.

- Understand customer queries, concerns and requirements and provide appropriate resolutions.

- Deliver professional, courteous and effective customer service over the phone.

- Resolve customer issues related to products, services, orders, accounts or processes.

- Provide accurate information while following company policies and standard operating procedures.

- Verify customer information and update records in CRM/customer support systems.

- Maintain proper documentation of customer interactions and resolutions.

- Escalate complex or unresolved issues to the appropriate department/team.

- Coordinate with internal teams to ensure timely resolution of customer concerns.

- Maintain required quality, productivity, Average Handling Time (AHT), Customer Satisfaction (CSAT) and other process metrics.

- Follow call quality, compliance, data privacy and process guidelines.

- Handle customers professionally, even in difficult or challenging situations.

- Identify customer needs and provide suitable solutions or relevant information.

- Ensure a positive customer experience throughout the interaction.

- Meet individual and team performance targets.

Preferred candidate profile

- Graduate / Undergraduate fresher candidates can apply,



depending on process requirements.

- Freshers and candidates with relevant international customer support experience are welcome.

- Excellent English communication and conversational skills.

- Good listening, comprehension and problem-solving abilities.

- Comfortable handling international customers over the phone.

- Basic computer knowledge and ability to work with CRM/support applications.

- Good interpersonal and customer-handling skills.

- Willingness to work in rotational shifts/night shifts, where applicable.

- Comfortable working from the office.

Perks & Benefits

- Competitive salary package up to 5.50 LPA

- Fresher 18k in hand

- Experience upto 38k in hand

- 5 days working

- Roster off/ Night shifts

- International customer exposure

- Professional work environment

- Growth opportunities opportunities

- Training and process learning

- Performance-based growth opportunities

- Shift-related benefits as applicable to the process

To get your interview scheduled contact below Call/ WhatsApp :

Shilpa (phone hidden)

Kamalpreet (phone hidden)

Minakshi Bisht (phone hidden)

Vanshika (phone hidden)

Twinkle (phone hidden)

Kanika (phone hidden)

📌 International BPO :: Voice Support Executive :: Salary upto 5.50 LPA (Gurugram)
🏢 WSNE Consulting
📍 Gurugram