Job Description
Purpose of the Role
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nTo make excellence repeatable.
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nThe Head of Quality & Excellence is responsible for designing, developing, implementing, and continually improving Athleaders' Quality Management System (QMS) to ensure that every client receives a consistent, high-quality and repeatable experience, irrespective of location, coach or service delivered.
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nThe role will establish a culture of operational excellence by documenting, standardising, monitoring, and continuously improving business processes across all functions.
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nKey Responsibilities
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nDevelop and maintain the Quality Management System
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Design, implement and maintain an ISO 9001-aligned Quality Management System.n
Develop quality policies, procedures and work instructions.n
Ensure all business processes are documented, controlled and periodically reviewed.n
Maintain version control of all quality documentation.n

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nProcess Design & Standardisation
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Map all key business processes.n
Standardise service delivery across locations.n




Identify process gaps, bottlenecks and inefficiencies.n
Drive process simplification and continuous improvement.n

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nCompliance & Internal Audits
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Conduct regular internal quality audits.n
Monitor compliance with established procedures.n
Investigate non-conformities.n
Ensure corrective and preventive actions (CAPA) are implemented and verified.n

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nCustomer Experience & Service Quality
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Define measurable service quality standards.n
Monitor customer satisfaction.n
Analyse complaints and identify root causes.n
Recommend improvements to enhance the customer experience.n

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nTraining & Quality Culture
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Train employees on quality standards and procedures.n
Promote a culture of continuous improvement.n
Coach managers on process ownership.n
Facilitate quality awareness programmes.n

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nPerformance Monitoring
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Develop quality dash

📌 Head Of Quality Assurance Bengaluru (India)
🏢 ATHLEADERS
📍 India