Experience: Minimum 1 Year as a Trainer in an International BPO
- Job Responsibilities
- Conduct training programs for sales and customer service teams.
- Deliver product, process, sales, and communication training.
- Conduct induction, refresher, and process training sessions.
- Monitor trainee performance and provide constructive feedback.
- Identify skill gaps and implement appropriate training plans.
- Prepare training materials, assessments, and performance reports.
- Work closely with Operations and Quality teams to improve team performance.
Key Skills
- International BPO Training Experience
- Sales Training Coaching
- Excellent Communication Skills
- Presentation Facilitation Skills
- Strong English Verbal Written Communication
- Team Handling Mentoring
- Product Process Training
- Performance Management
- Training Needs Analysis
- Solid Interpersonal Skills
- Problem-Solving Analytical Skills
- Ability to motivate and engage learners
Ideal Candidate Candidates with 1+ year of experience as a Sales Trainer in an International BPO will be preferred. This job is provided by Shine.com