Job Description
Implementation & Customer Success Manager
nLocation: Bangalore, Kadubeesanahalli — fully in-office
nExperience: 1–4 years
nType: Full time
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nWhy this role exists
nA signed contract is a promise, not a working product. What the client agrees to is usually broad — a scope written to win the deal, not to be built from. Someone has to take that from the sales team and turn it into a live deployment the client's reps open every morning.
nThat's this role. You take the handover, understand how the client actually works, and build the deployment around it. Once it's live, you stay with the account — watching usage, reading sentiment, showing leadership what changed, and growing the account from there.
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nHow to apply
nComplete this form. Shortlisted people will receive details of the next steps over email:
nThe entire process runs over email. We do not shortlist, contact or coordinate through LinkedIn — please don't apply or follow up there.
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nWhat you'll do
nTake the handover and make it real
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Pick up the account from sales and work out what was promised, what's assumed, and what's missingn
Get inside the client's setting: how their sales team is structured, how they sell, what tools they live in, who will resist this and whyn
Agree a go-live date and hold everyone to it, including usn

nGet the deployment built
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Collect what the setup needs — sales material, playbooks, call recordings, documentation — wherever it's buriedn
Turn that scattered material into structured product information, personas, objections and scenarios inside the systemn
Run acceptance testing with the client, and transparent their IT and security requirements. Unglamorous, and the most common reason a launch slipsn

nLand the go-live
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Coordinate the rollout: training, first-week support, the internal announcement their leadership sendsn
Stay close enough in the first two weeks to catch a team that has quietly stopped loggi

📌 Implementation & Customer Success Manager Bengaluru
🏢 Eubrics AI
📍 Bengaluru