The team

Customer has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth.

Key Responsibilities:

We are looking for an experienced Adobe Customer Journey Analytics (CJA) Consultant with 5+ years of experience in digital analytics and Adobe Experience Cloud implementations. The ideal candidate should possess robust expertise in Adobe Customer Journey Analytics, Adobe Experience Platform (AEP), Adobe Analytics, Adobe Web SDK, and customer journey reporting.

The consultant will work closely with business stakeholders, solution architects, data engineering teams, and developers to design, implement, and optimize enterprise-scale customer analytics solutions, enabling organizations to derive actionable insights from omnichannel customer interactions.
Adobe Customer Journey Analytics Implementation:
Lead end-to-end implementation of Adobe Customer Journey Analytics (CJA) for websites and mobile applications
Design scalable reporting data views aligned with business KPIs




Configure Connections, Data Views, Metrics, Dimensions, Filters, and Calculated Metrics
Develop customer journey reports, attribution models, fallout analysis, flow visualizations, and cross-channel dashboards
Validate data ingestion and reporting accuracy across multiple data sources
Digital Analytics Implementation:
Work on Adobe Analytics implementations using:
Adobe Web SDK
Adobe Launch (Data Collection Tags)
Data Layer implementation
Configure events, eVars, props, merchandising variables, and processing rules
Validate implementations using Adobe Experience Platform Debugger
Customer Journey Analytics & Insights:
Build reports analyzing:
Customer acquisition
Engagement
Conversion funnels
Drop-offs
Customer retention
Multi-touch attribution
Develop Workspace dashboards for executive and operational reporting
Perform cohort analysis, segmentation, and pa

📌 Deloitte Aep Cja Senior Consultant Bengaluru (India)
🏢 Trigent Software
📍 India