We Are Hiring for Our Upcoming Gold Loan Branches in Delhi Ncr at the Following Locations:

- Bhangel, Noida
- Gurugram-Sec-14
- Gurugram-Sec-3
- Khanpur
- Kirari-Delhi
- Laxmi Nagar Delhi
- Maujpur Delhi
- Meerut
- Noida
- Sec-18 Noida
- Sec-31 Gurugram
- Sohna Road Badshapur

Key Responsibilities

1. Customer Interaction & Service

- Greet and assist walk-in customers in a professional and courteous manner
- Understand customer requirements and provide appropriate product information
- Handle customer queries, complaints, and service requests efficiently
- Ensure high levels of customer satisfaction and relationship management

1. Gold Loan Processing Support

- Assist customers with gold loan application process
- Coordinate with appraisers for gold valuation
- Ensure proper documentation for loan processing
- Verify KYC documents as per regulatory and company guidelines

1. Operational Activities

- Maintain accurate customer records and transaction details
- Support disbursement and closure of gold loans
- Handle cash transactions (if required)



and maintain records
- Ensure branch-level compliance with audit and operational standards

1. Cross-Selling & Target Achievement

- Promote gold loan products and allied financial services
- Identify opportunities for cross-selling insurance or other products
- Support branch in achieving business targets

1. Compliance & Documentation

- Ensure adherence to company policies, RBI guidelines, and KYC norms
- Maintain proper documentation and filing for audit purposes
- Report discrepancies or suspicious activities to management

Qualification and skills:

- Graduate in any discipline (preferred)
- 0 - 3 years of experience in customer service / banking / NBFC / gold loan sector
- Freshers with valuable communication skills can also apply

Interested candidates may share their profiles at the details below: Email: [email protected]

Contact No.: (phone hidden)

📌 Hiring - Customer Care Executive - Gold Loan - Delhi Ncr !!
🏢 IHFL
📍 Delhi